Hazardex 2017 Awards - 4. Best Customer Service – 4C. LGM Products Customer Service
20 January 2017
LGM Products supplies fire and signalling systems, including hazardous area and marine approved, and prides itself on the exceptional service it offers to customers. 2016 was our best sales year ever and, despite difficult market conditions, we increased the number of quotations won by 8%. We attribute this to the continued drive towards customer service excellence.
This drive is why at the beginning of the 2015 we started actively reviewing customer enquiries to ensure that we stock the right mix of products, guaranteeing fast order fulfilment. In order to supply quality products, we work closely with our industry-leading suppliers, ensuring a wide range of internationally approved products.
In 2016 we also sent our Sales team on technical product training courses, on the understanding that by doing this we can support our customers even better with their enquiries. We are proud of the relationships we have built with our customers, some of which date back to when we first started in 1988, and regularly meet to understand their needs and how we can better support them.
We have built our customer service reputation on quality product, fast order fulfilment and a deep understanding of our customers' needs. This has led to many satisfied customers and was recognised during our ISO audit with our high level of customer retention. When LGM Products was first formed, customer service was front of mind and now 28 years later it continues to drive our business.