CSA Group recognised for customer service
21 March 2017
CSA Group’s exemplary customer service was recently recognised at an industry conference and exhibition where the company won the 'Best Customer Service' category award at the Hazardex Conference and Exhibition in Cheshire, UK, a two-day event bringing professionals within the oil & gas, process and energy sectors together to discuss the issues that matter to industry.
CSA Group was nominated under the “best customer service” category, based upon its positive customer satisfaction scores. Our customers scored us 90% in overall customer satisfaction, with 4 out of 5 clients saying they would recommend CSA Group to a colleague.*
Winners were selected by votes received from readers and users of Hazardex channels, which includes many manufacturers of equipment used in hazardous locations across the globe.
Exceptional Customer Service
Providing exceptional customer service is a key aspect of the work we do at CSA Group. In a rapidly changing business environment on a global scale, efficiency and reliability are not the only critical elements of your certification and testing agency. The customer service experience is also essential to business success.
Over the last 12 months CSA Group has made significant improvements to the way we provide our service to our customers.
In 2017, we will continue to invest in initiatives that can improve the way we do business with you by focusing on areas that bring the most value to you. We are renewing our pledge to provide fast turnaround times, an expanded service portfolio, and strong account relationship management.
In fact, our turnaround times for Hazardous Locations projects have already improved by 20% in the last 3 months alone, demonstrating our pledge through proven results.
We would like to thank all our customers that voted for us, and our amazing staff for working so hard to deliver exceptional customer service.
*December 2016 customer feedback results, CSA Group UK, completed projects.
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