Lone worker protection
16 July 2018
As the lone working market, and its inherent health and safety risks, grows, Klaus Allion, Managing Director at ANT Telecom, outlines how businesses can dodge a bullet by strengthening their lone worker strategies.
The need for businesses to protect the health and safety of their workers is enshrined in UK legislation. But although there’s no doubt that companies endeavour to comply with HSE regulations, a nuanced question remains; employers know they have a duty of care, but do they care about their duty? In the case of protecting lone workers, the answer, ironically, is enough to set alarm bells ringing. A surprising number of companies do the bare minimum to safeguard those who work alone, adopting approaches that – whilst compliant – leave their workers highly vulnerable. The potential consequences – financial, reputational and human – are significant. But they can be avoided. With expert advice, robust risk assessment and the appropriate application of inexpensive technology, organisations can quickly enhance their lone worker strategies.
The fact is, accidents in manufacturing plants can be all too common if proper risk assessments and prevention strategies are not in place. However, by following the Health and Safety codes, implementing additional training, integrating strictly adhered lone worker protocols, and providing an effective check-in and alert system, manufacturers can avoid the exorbitantly hefty fines, loss of profits, and most importantly, injury and death of workforce.
As the lone worker population continues to grow and the regulatory scrutiny of corporate health and safety measures increases, companies must renew their efforts to ensure lone workers are adequately protected. Manufacturing companies in particular, tend to have a higher number of lone workers. Due to this, they are expected to have higher standards of lone worker systems in place. And if they don't, they'll get hit much harder by fines when it comes to neglecting the safety of lone workers.
Through independent advice and thorough environmental analysis, organisations can best develop a customised approach that is fit for purpose.
There have been two recent cases of firms being fined due to workers being injured in trenches that have thrown a spotlight on how serious the issue is. IN the UK, a building firm has been fined £30,000 after a lone worker died and three firms have collectively been fined over £2m due to safety errors that had been made resulting in a worker suffering serious leg injuries.
In one of the recent cases, the company admitted to failing to ensure there was a clear communication policy with the employee in place while he was working alone.
Duty of care
The most dangerous locations for lone workers are obvious; wind turbines, oil/gas refineries, manufacturing plants and distilleries are well-known hazardous environments. But conventional workplaces also present risks. The most high-profile recent HSE fine was issued to a high street bookmaker. The odds of it happening to you may be shorter than you think.
Yet despite increasing regulatory scrutiny, a high number of UK organisations admit their ability to identify and respond to an emergency is inadequate. A 2017 survey of UK organisations revealed that a quarter of companies that deploy lone workers would take more than 30 minutes to discover if one had been rendered unconscious. A worrying 15% would take longer than an hour. Similarly, 25% of companies would take more than ten minutes to locate an unconscious worker, with 12% taking over half an hour. These are troubling revelations. In the game of life, every second counts.
Perhaps the results shouldn’t surprise us. After all, the survey also shows that 60% of companies with staff who work alone don’t issue them with lone worker devices. Many rely on manual processes where lone workers use their mobile phones to check-in with site-based operators at regular intervals. Conversely, some companies require lone workers to dial an emergency number in the event of an accident. This approach is not only contingent on a mobile signal, it’s futile in the event of serious injury. In either situation, the process is dependent on busy operators being available to take the call and escalate a response. If they’re not, the vulnerable lone worker is required to try again. And all the while, the clock is ticking. That many companies fail to document this activity to create an accessible audit trail is just the icing on the cake.
Sometimes, even the companies that have recognised the need to adopt lone worker devices do so without conducting the necessary risk assessments or giving due diligence to the procurement process. Purchasing decisions are often based on price rather than business needs, and they commonly result in the acquisition of solutions that are inappropriate, ineffective or, worst of all, unused. And these decisions can be made in isolation, without insight or buy-in from the individuals they’re designed to protect.
These traits, however inadvertent, are characteristic of organisations that recognise their duty of care, but don’t do enough to show they care about their duty. It’s unintentional – but the ramifications are unforgiving.
Thankfully, the risks associated with the vast majority of lone worker emergencies can be mitigated if companies adopt the right approach. In a legislative environment where failure to safeguard employees is, at its worst extreme, an imprisonable offence, organisations can do more to prevent being exposed to avoidable human tragedy.
The EU Directive around Best Available Technology Not Entailing Excessive Cost (BATNEEC) encourages businesses to make optimal use of cost-effective innovation that can mitigate risk. In the area of lone worker protection, such innovation not only exists, it commonly takes the form of technology we use every day. The best tech can help automate processes, accelerate alerts and escalate response. Furthermore, with many companies still operating expensive buddy-buddy systems as the centrepiece of their lone worker strategies, automation can help maximise productivity, reduce costs and increase efficiencies.
Lone worker solutions should integrate into the fabric of an organisation. For example, the introduction of a GSM-based solution not only offers effective lone worker protection, it can also provide a platform for mobile communications, where additional value-added services can be overlaid to futureproof and transform a business.
In an era where increasing regulatory scrutiny is matched by rapid advances in disruptive innovation, there can be no excuse for companies who fail to take advantage of the best available technology. To optimise it, it makes sense to partner with a trusted expert, evaluate your exposure and plan for a safer future.
Fundamentally, workplace health and safety is not a game. The smartest companies will be those that take their duty of care seriously and implement effective lone worker strategies.
 ANT Telecom 2017 Communications survey
About the author
Klaus Allion is managing director at ANT Telecom, a bespoke telecommunications provider based in High Wycombe, UK. He has over 25 years’ experience working in the telecommunication industry including roles as divisional manager at Bosch Telecom UK and sales & marketing director at ASC.
Contact Details and Archive...