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Samsung Galaxy Note 7 must be returned in explosion-proof box

13 October 2016

Samsung's Galaxy Note 7 smartphones, which have been recalled by the company because of their tendency to explode or catch fire, must be returned in an explosion proof box, according to a video posted by XDA Developers on October 11. The special return packaging for the Galaxy Note 7 includes specific packing instructions, a thermally insulated box, and even a set of gloves to handle the recalled smartphones.

Samsung officially discontinued the Galaxy Note 7 permanently after increasing numbers of the phones, including replacement models, caught fire or exploded. They have caused aircraft evacuations, house fires and governmental investigations but nobody as yet knows the precise reasons these phones self-combust.

Technology experts XDA Developers posted a video on YouTube (see link below) detailing the extreme lengths the Korean company has had to go to make sure the Galaxy Note 7 is returned safely.

The packaging consists of an outer cardboard box which contains within it a specially-built ceramic-layered thermal-insulated box designed to contain any outbreak of fire or explosion. The pair of rubber gloves is designed to protect owners from skin irritation from the ceramic layer, a problem for some people.

The box is specifically labelled that it is for "damaged/defective lithium ion batteries" and that it is "forbidden for transport by aircraft," meaning it has to be sent by surface transport.

On October 14, Samsung said it expected an additional hit of about 3.5 trillion won ($3bn) due to its problems with the Galaxy Note 7, having already lowered its third-quarter profit guidance by $2.3bn.

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