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Hazardex 2018 Awards - Best Customer Service Award Candidates

05 January 2018

* Best Customer Service - A company or corporate divisionthat has provided excellent customer service in the sector over the last two years

D1.  FES-Ex

We believe that we are a worthy nominee for this award as we have serviced our clients for over 10 years and continually strive for excellence. Our flexible and tentative approach has allowed us to create many longstanding clients, which we take pride in being able to service efficiently and effectively.


D2.  Bifold’s 48hr Despatch

Ambitious valve manufacturer Bifold continues to grow developing 48hr despatch for efficient and quick delivery

The significant increase in business over the last few years has meant that Bifold has implemented new plans for more efficient and fast despatch whilst still retaining excellence of quality and service. Bifold’s modular approach to product design and extremely efficient build and test processes have afforded increasing levels of flexibility as to the number of valve types that can be assembled and tested with very short lead times.

This negates the need for ‘off the shelf’ finished valve products to meet customer’s urgent requirements. This form of productivity enhancement emphasises the significant increase in demand that has been placed on Bifold for their outstanding products.


D3.  Extronics

For 25 years, Extronics has held true to its founding ideal – doing right by our customers. Customer Care is one of our core values, and that’s not just lip service. The Extronics team is ready and willing to go the extra mile to make sure our customers are successful, whether that’s building products on an extremely tight timeline to meet end user deadlines or providing ongoing support and training to make sure our customers get the most from their solutions.


D4.  Exloc Instruments UK

Exloc Instruments are committed to excellence in customer service. We have a team of dedicated, experienced staff offering a professional, ethical and innovative service to our customers. We pride ourselves on being able to respond to customer needs in an empathetic and flexible and within the time frame required by the customer.

Customer comment: “Charter Tech should like to commend the team at Exloc Instruments for their diligence and professionalism when dealing with enquiries and purchase orders from our company. Their level of customer service, attention to detail and speed of response really does afford us a competitive advantage.” 

Supplier comment: “Exloc Instruments have been GM International’s sole distributor for the UK and Ireland now for six years. In that time they have represented us successfully and provided a responsive and efficient customer service to our growing UK customer base.”


D5.  Certification Management Limited

Experience has shown CML that our clients desire certificates and reports on time, technical diligence and value for money.

We strive to be responsive, competent, credible and innovative in everything we do. Our seven-point published customer promise gives our clients confidence in their product safety and compliance. It also defines our service delivery aims, ensures confidentiality and value.
Our clients have said: “CML offered great technical knowledge and provided excellent support throughout the whole process – a far easier experience than we have been used to previously” and “Great service, thanks for sending our certificate so quickly. We will certainly use you again”.

We are very pleased with our performance to date and relish the opportunity to do even better.

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