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Hazardex 2019 Awards - Best Customer Service Award Candidates

07 January 2019

E - Best Customer Service: A company or corporate division that has provided excellent customer service in the sector over the last two years

Company: Extronics

So, what does customer care look like for Extronics? It means taking the time to understand what our customers are trying to achieve and helping them to be successful. We provide guidance on how to reach their goals whilst remaining fully complaint with legislation such as ATEX.
It also means being responsive – like getting all hands on deck to meet a customer’s urgent need for 1,200 iTAG100 RFID tags fitted with TGUARD tag protectors.

See the links below for some of Extronics’ customer care activities:

1.  Providing technical support on sites around the world
2.  Introducing a new training series to help customers make the most of their RTLS installations
3.  Using our knowledge to create custom engineered solutions that fit with our customer’s plans
Our customers have left a range of testimonials on our website, which you can see on the homepage:

Company: ExVeritas

Follow this link for customer comments about our service: 

The ONLY Ex Certification body to be awarded and hold the ‘Queens Award for Enterprise’ which is the highest honour that can be bestowed on a UK company. ExVeritas has grown continuously for 9 years and has recently opened a new state of the art Ex Training centre, one of the largest dedicated Ex training centres in the UK.
ExVeritas has set a new standard in inspection safety by becoming the first (and currently only) UKAS Accredited Inspection Body for all types of electrical and mechanical Ex Inspection.
ExVeritas has also become the first company to offer a totally free Ex Inspection software to help raise the standard of Ex inspection and asset management for smaller companies who may not be able to afford expensive software.
Company: GfG Gas Detection UK

A subsidiary of GfG GmbH, GfG Gas Detection UK Ltd is focused on supplying and supporting our range of personal and fixed-point gas detection equipment in the UK and Ireland. We can offer a broad range of sensors for many applications, many years of gas detection experience and most importantly, offer a complete solution for our customers.
With a “never say no” approach, our flexibility enables us to meet individual requirements that cannot be met by off the shelf products.
Aftersales support is imperative and our technical team provides training, support and advice for the lifetime of the equipment.
Our “5-year Care” plan is a true equipment cost of ownership, so no more unexpected cost surprises!

Company: GJD

GJD is a leading UK manufacturer, designer and supplier of professional external detector equipment, as well as Infra-Red and White-Light LED illuminators.
GJD’s customer service team puts their customers at the core of everything they do. By listening to, and working closely with our customers, GJD is able to continuously refine and evolve our products and quality systems, which in turn ensures our respected position in the industry. 
The customer service team provides professional and high-level customer service.


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