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Hazardex 2021 Awards for Excellence - Best Customer Service Winner

18 October 2021

Thorne & Derrick International, based in the UK, were voted Winners of the Award for ‘Best Customer Service’ at the annual Hazardex Gala Dinner on 6th October 2021. The competitive Award category at the prestigious event was for providing excellent customer service over the last two years.

Terry McDonald said, “It was an honour to collect the award for Excellence in Customer Service on behalf of Thorne & Derrick – we have a robust reputation for supporting our customers with the replacement and upgrade of end-of-life equipment to deliver significant operational safety and process improvements to their project or plant.

We proactively solve problems for customers.

We are experienced in succession planning, often providing customised products and engineered solutions to complex challenges in the provision of LV-HV electric power, lighting, heating and ventilation

We design systems.

Whether it be complex multi-kilometre, major-project heat tracing systems for process pipework, cable jointing solutions for high voltage power networks or compliant lighting systems for explosive atmospheres.

Thorne & Derrick have been at the forefront of many critical national infrastructure projects supplying customers with world-class cable accessory products to build new high voltage electrical systems; powering the renewable energy revolution and data centre sectors across numerous UK, European and international projects.

We are passionate about Customer Care – service levels are subject to continuous improvement by ongoing investment in professional and technical training for the staff by our supply chain and outsourced providers, such as CompEx and Just Williams.

Working closely with Northern Skills Group and their Apprenticeship Programmes we have successfully employed 5 new staff into our business over the last 2 years – the Apprentices have successfully achieved City & Guilds Distinction grade certificates and support our customers across sales, marketing and business administration roles.

We would like to thank everyone who took the time to vote for Thorne & Derrick and all Delegates, Speakers, Exhibitors and Visitors that attended Hazardex2021.

INNOVATION, SAFETY, DESIGN & CUSTOMER SERVICE 

Introducing Innovation & Improving Safety - In 2019 Thorne & Derrick, the Exclusive Distribution Partner for Dynaco, launched their World’s First ATEX Certified High-speed Roller Doors into the UK – providing the customer with economic benefits through reduced energy costs with carbon footprint reductions and Health & Safety improvements.

Over the last 2 years, Thorne & Derrick the Leaders in ATEX Innovation, have introduced several products which have led to improved efficiency, reliability and productivity in the hazardous area and process industries.



The Dynaco product range was selected as Highly Commended in the Contribution To Safety Category at Hazardex 2021. Pictured above: Yves Degroote (Dynaco, Business Development Manager).

Designing Customer Service Excellence - Pictured below: Barry Thompson (Director of Hazardous Area Lighting Division at Raytec) congratulates Terry on the evening of the Awards ceremony. Raytec, world leaders in the manufacture of LED lighting for explosive atmospheres, won the HazardEx 2020 Award for “Best Customer Service” for their Lighting Design Service.



Thorne & Derrick are a Preferred Stockist & Distributor for the Raytec SPARTAN range providing customised lighting design services and competitive product supply from extensive stocks – we have successfully supplied and upgraded multiple customers facilities to SPARTAN brilliant bright-white LED technology, providing hazardous area lighting systems with significantly reduced annual energy consumption and lower carbon emissions.


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