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Yokogawa RAP Highly Commended for Customer Service at Hazardex 2021 Awards

19 October 2021

Yokogawa RAP was awarded a Highly Commended certificate in the Best Customer Service category at the Hazardex 2021 Awards for Excellence. The prestigious Hazardex Awards are designed to recognise excellence in the hazardous area sector.

Yokogawa RAP was awarded a Highly Commended certificate at the Hazardex Awards, which took place on October 6 following a Gala Dinner at the 2021 Hazardex Conference & Exhibition. The company was nominated for the category Best Customer Service - a company or corporate division that has provided excellent customer service in the sector over the last two years.
"At Yokogawa RAP we take pride in the relationships we build with customers worldwide. It's what makes us stand out from the crowd in the Digital Control of Work arena. Our belief that everyone should return home safely to their families at the end of the day and our commitment to excellence for customer support inspired our initiative to give all our customers a free Covid-19 icon to help them navigate the current pandemic. Therefore, to be 'Highly Commended for 'Customer Service' at the recent HazardEx awards is a great honour for us as a company and cements our continuous efforts to keep workforces safe through Smarter, Safer Working," said Neil Northwood – Business Unit Manager.
This year, Yokogawa RAP provided customers with its Covid-19 knowledge and experience with the release of a free Covid-19 icon. At the start of the pandemic, Yokogawa RAP identified that high-risk plant activities have potentially become even more so due to the requirement to consider infection prevention in addition to the general risks associated with the job in hand, the conditions under which it is being undertaken and the tools being used. The team therefore provided customers, at no charge, the benefit of its Covid-19 knowledge and experience, new and old with the release of the free Covid-19 icon.
The Covid-19 icon, just like all the other RAP icons, is so much more than just an icon. Behind it sits a specific knowledge base that is instantly available, to ensure all considerations involving safe working in a Covid-19 environment are considered, including ensuring cleanliness, safe transport, safe movement, and team working. In fact, a multitude of factors can easily be considered, to reduce infection risk to being as low as reasonably possible (ALARP) during risk assessments and then implemented as required in work permits to ensure maximum safety. All of these are easy to manage, select and set by simple, intuitive steps to make it robust, fast, and friendly to use.
We understand that these are still difficult times, and this is a chance for us to rise to the challenge of helping to keep plants safe, whilst not asking our customers to incur an additional financial burden for the ability of doing so and enabling us to give back to those who have trusted us for so many years and over so many millions of hours of risk assessment and permitting work activities.
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