Multi-vendor repairs done under one roof

31 October 2008

Failure of automation equipment is extremely rare but when it does happen, it does not have to be a disaster. The Rockwell Automation RepairPlus service will quickly repair equipment from a variety of manufacturers, using replacement parts that meet or even exceed the original design specifications. Rockwell Automation’s RepairPlus Service is able to repair, test and return over 50,000 items supporting over 5,000 different factory automation manufacturers.

Multi-vendor repairs done under one roof

RepairPlus is a single source repair service for all electrical, electronic, mechanical, and servo products from many manufacturers covering repairs to motors, mechanical services, pumps, CNC machines, power supplies, gearboxes, PLCs and AC/DC drives.

Without the Rockwell Automation RepairPlus service, companies will typically have higher operational costs because they will need to contact several suppliers, warranty is only given to repaired components and not the unit, they do not get a detailed failure report with the repaired item, the repair process is not certified and their repair shop may not have full functional test capabilities

Kurt Kueherz, Director of Customer Services Management EMEA Region at Rockwell Automation, explained “A customer may have upwards of 30 vendors to deal with when equipment needs repairing, so they will have to raise a purchase order and pay an invoice for each one, as well as expediting and receiving to and from each one.

“They also get variable degrees of quality and warranty, whereas if they choose the Rockwell Automation RepairPlus service, they get a consistent service from one single vendor with good pricing. Our motto is: ‘Made by anyone. Repaired by us.’

“RepairPlus is a Europe-Middle East-Africa (EMEA) wide initiative, and this is what differentiates us from most vendors. We handle the entire process and either repair it ourselves or through a network of partners, but as far as the customer is concerned, this is a seamless service from Rockwell Automation as a single vendor.”

The RepairPlus service follows a rigorous and thorough repair procedure with every stage performed in a static-free environment using ISO 9002 certified procedures to maintain electronic integrity. Customers help by providing details of the manufacturer, equipment description, fault description, and technical details of electric motors, gearboxes, inverters and AC/DC drives, servo motors and pumps.