COOPER Crouse-Hinds launches new online customer support centre
06 July 2012
COOPER Crouse-Hinds has launched a new online support centre and tracking tool for customers, authorised distributors and agents. The new C3 COOPER Customer Centre is now available for customers, agents and distributors based in the UK and other parts of Western Europe, Eastern Europe and Russia. C3 enables users to check stock availability, order status and nett pricing in real time over the Internet from their PC.
A screenshot of the C3 customer support centre
For specific products, users can carry out an ‘Advanced Inventory Check’ by searching on product part number, catalogue number, COOPER ID or UPC. Similarly, detailed Product Availability checks can be made, including shipping locations and lead times.
Under ‘Order Information’, users can perform a quick search of their last 15 orders. Advanced Order Search enables the user to search by reference, product, ship-to-location, etc. More detailed order tracking and information on shipping dates is available via the ‘Customer PO’ (purchase order) search, where detailed order documents can also be downloaded, printed or emailed.
The C3 ‘Resource Centre’ provides users with faster, easier access to product literature, datasheets and other important documentation such as training events, forthcoming trade exhibitions, seminars and press conferences.
New users simply go to the COOPER Industries website at www.cooperc3.com and request an ID and password. Once the registration form has been completed, the user is provided with a user ID and password from the C3 Help Centre. Live action (video) C3 tutorials are also provided to ensure that users get maximum benefit from the many features available.
For more information on the C3 COOPER Customer Centre, please contact the European Marketing Department on +49 6271806500 or email firstname.lastname@example.org or visit www.coopercrouse-hinds.eu.
As part of the COOPER Industries Group, COOPER Crouse-Hinds (UK) Ltd is the number one company in the field of explosion protection. Committed to technological progress, the company develops and manufactures a range of products that cover all the requirements currently placed on modern, explosion-protected, electrical installation technology, including illumination, safeguarding, signalling, controlling, instrumentation and distribution of electrical energy in potentially explosive atmospheres. In the company’s production plants in Germany, England and Spain, the company manufactures a wide range of products for explosion protection.
COOPER Crouse-Hinds supplies products that comply with all the latest directives and standards – worldwide. In addition to systems and components built to ATEX standards, the company also provides solutions that have been certified to both IEC and NEC standards. Moreover, the company also has a large number of other national approvals, e.g. for Eastern European countries, China and North America. With COOPER Crouse-Hinds you can get all you need from one source.
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